E-commerce Manager Maternity Cover

Pippa Small is seeking a full-time E-commerce Manager for maternity cover for up to 1 year.

Pippa Small is a boutique luxury and ethical jewellery brand based in Notting Hill. Pippa works with charities and directly within diverse communities to set a new standard for ethical jewellery practices. The brand enables the creation of sustainable jobs and supports cleaner, fairer mining practices, always putting people first.

Key responsibilities will include but are not limited to:

• Oversee the day-to-day operations of our Shopify platform, ensuring seamless functionality and optimal user experience.
• Focus on reaching and exceeding the e-commerce sales targets.
• Analyse key metrics to identify opportunities for improvement in traffic, conversion, average order value and customer retention.
• Enhance the online shopping experience by implementing user-friendly features and promptly resolving any customer service issues.
• Provide monthly reports on e-commerce performance to the leadership team.
• Coordinate photoshoots (all product photography as well as e-commerce model shoots).
• Optimise product listings – images, descriptions, SEO.
• Create and coordinate marketing mailers.
• Content calendar plan ownership.
• Promptly answer customer enquiries and ensure the highest level of service.
• Execute the on-site visual merchandising strategy and take responsibility for the product navigation journey.
• Manage all available web stock, ensuring pre-order item prices are up to date.
• Collaborate with the marketing team to design and execute digital marketing campaigns that drive traffic and sales.
• Work closely with production, wholesale and shopfloor teams to ensure accurate and efficient inventory management.
• Coordinate and track all phases of the digital asset creation process to ensure all relevant styles are captured and launched on time.
• Troubleshoot issues and escalate when needed, proactively identifying and implementing process improvements.
• Work closely with social and marketing teams to ensure the website is aligned with the brand vision and creative direction.

Requirements:

• 3+ years’ experience managing/ leading digital retail/ e-commerce.
• Strong knowledge of Shopify and Mailchimp.
• Experience with analytical tools, pulling data from platforms such GA4.
• In-depth understanding of retail, e-commerce and marketing businesses.
• Experience with customer service.
• Outcomes-focused manager with strong team orientation and excellent communication skills.
• Strong organisational and time-management skills; ability to react to shifting priorities and manage multiple projects simultaneously.
• Keen attention to detail, passion for quality without compromising deadlines.
• Proficient in all key Microsoft Office products (PowerPoint, Excel, Word).
• Experience with NetSuite is a plus.
• Experience in jewellery industry is a plus.
• Fluent in English.

Further details:

• Working hours are Monday to Friday from 10am to 6pm
• 12 months fixed contract

Please apply with your cover letter and resume.